Shipping & Handling
StockFirstly, all items that are for sale are in stock in our UK warehouse. We aim to offer the fastest and quickest delivery we can, because that’s what you probably expect.
DeliveryWe use Royal Mail and Hermes, and dispatch your order as soon as possible (excluding Saturday, Sunday and bank holidays). We can’t guarantee order lead times stated for orders placed after 2pm on a weekday, or anytime at weekends but if we can, we will.
|Royal Mail First Class Post (1-3 days).
|Royal Mail Second Class Post (3-5 days).
|1-2 Days Tracked
|3-5 Days Tracked
|Available for orders over £25 – Hermes (up to seven days).
|(3-5 working days).
|FREE European Delivery
|Available on orders over €50.
|Rest of World
|(up to 10 days).
Most of our packages will fit straight in your letter box. We may also split orders as (a) it can be cheaper; and (b) it’s more convenient if your postman can pop it straight in your door.
But, if required, you are responsibility for accepting delivery. For example, should an item require signing for or be too large to fit through your letter box; if you are not in to accept delivery then your delivery may be taken back to a local sorting office or courier company storage hub.
In this instance, you are likely to be required to arrange collection of your delivery yourself. Should any part of your order or delivery be returned because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company; then you may be liable for a re-delivery charge as the order is likely to be returned to us.
Please remember, it is not possible for us to guarantee delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order. For example, we can not guarantee that we can act on “leave next door” or “leave in shed” notes if a signature is required as of course, this would not offer a secure proof of delivery.
If you are worried that you will not be able to accept delivery at your usual home or invoice address, we suggest you specify an alternative address for delivery. In most cases this will be accepted for orders under £100.00 in value; subject to a full credit/debit card data match, (eg: you must specify the correct card holder / invoice address and post code, CVN number and a land line phone number for card holder address).
If Your Order Is Delayed
If parts of, or your complete order is unlikely to be delivered within 10 working days of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for delivery please reply to the email you where sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order Arrives Damaged or Incorrect
We won’t pretend things don’t go wrong. When they do, we ask you to give us the opportunity to put them right.
If your order arrives damaged or incorrect, please call or email us within 48 working hours to let us know. We will then either ask you to post back the product or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.